Refund policy

Return Eligibility

At Taral Ayurveda, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a replacement or refund within 48 hours of delivery.

To be eligible, the product must:

  • Be unused and in its original packaging.

  • Include all accessories and labels.

  • Be accompanied by proof of purchase.

  • Be reported with clear photos or an unboxing video.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used skincare or haircare products.

  • Products damaged due to misuse.

  • Gift cards.

  • Clearance or promotional items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours with:

  • Order Number

  • Photos of the product

  • Unboxing video (recommended)

We will review your request and provide a suitable resolution.

Refunds

Once approved, refunds will be processed to the original payment method within 5–7 business days.

For Cash on Delivery orders, refunds will be transferred to your bank account.

Order Cancellation

Orders can only be cancelled before they are dispatched.

After dispatch, cancellations are not possible.